Operating System Information

At the point of the launch of each new operating system, Canon will have already determined exactly which products will be supported. This decision is made in the knowledge that the production of drivers and software support comes at a direct financial cost. Canon cannot guarantee that older Canon products will continue to be supported by the new operating system.


The operating system compatibility of your product can be checked below.

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Compatibility Check

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Windows 11, version 24H2 issue with imageFORMULA CaptureOnTouch software

We have noticed that CaptureOnTouch cannot be used on some PCs running Windows 11, version 24H2 (some Windows 11, version 24H2 PCs do not present the issue).

We are sorry to inform you that due to this we ask that you refrain from updating to or using the Windows 11, version 24H2 operating system environment.


We apologize for any inconvenience where you may see the following error message:
“Scanner not found. Check the cable or power supply.”


Temporary workaround for CaptureOnTouch with Windows 11, version 24H2 issue


The steps to apply the temporary workaround for the issue with CaptureOnTouch are as follows:

  1. Quit CaptureOnTouch. Make sure there is no CaptureOnTouch icon in the Windows task tray (bottom right of the screen).
  2. From the Windows Start menu, select CaptureOnTouch > System Configuration to launch the System Configuration tool.
  3. On the System Configuration tool, select “Citrix: TWAIN Redirection” in Thin client mode (see the diagram below).
  4. Click OK to close the tool.
  5. From the Windows Start menu, launch CaptureOnTouch.

Using this temporary workaround, you should be able to scan using CaptureOnTouch.

However, there are some limitations below:

  • Scanning cannot be started from the Start button on the scanner hardware.
  • The icon in the task tray does not change depending on whether the scanner is connected or not. A “disconnected” icon is always displayed.

The permanent fix needs to be provided together with Microsoft, and we are currently investigating this matter to resolve this as soon as possible. Updated information will be posted to this page.

Windows 10 Devices Running Snapdragon Announcement

A number of Canon products that support Windows 10 do not support Windows 10 devices running snapdragon.


To check if your system is running Snapdragon please check under ‘System’ for ‘64-bit Operating System, ARM-based processor’ or ‘32-bit Operating System, ARM-based processor’ if this is listed it means Snapdragon is installed. You can access this menu by selecting ‘Control Panel’ > ‘All Control Panel Items’ > ‘System’.


The products that are not compatible are listed below:


Affected Models

  • The following PIXMA products are not compatible with Windows 10 Snapdragon:

    PIXMA
    PIXMA iP3640
    		PIXMA iP3650
    		PIXMA PRO-1000
    		PIXMA G1400
    PIXMA G1500
    		PIXMA G1410
    		PIXMA MX7600
    		PIXMA G2400
    PIXMA G2500
    		PIXMA G2410
    		PIXMA TS3140
    		PIXMA TS3150
    PIXMA TS3151
    		PIXMA E3140
    		PIXMA TS5140
    		PIXMA TS5150
    PIXMA TS5151
    		PIXMA TS6140
    		PIXMA TS6150
    		PIXMA TS6151
    PIXMA TS8140
    		PIXMA TS8150
    		PIXMA TS8151
    		PIXMA TS8152
    PIXMA TS9140
    		PIXMA TS9150
    		PIXMA TS9155
    		PIXMA TR7540
    PIXMA TR7550
    		PIXMA TR8540
    		PIXMA TR8550

  • All CanoScan products are not compatible with Windows 10 Snapdragon.

    CanoScan products
    LiDE120LiDE220

  • All imagePROGRAF (large format printers) products are not compatible with Windows 10 Snapdragon.

Windows 10 S Information

Windows 10 S is a version of Windows 10 that focuses on security and only applications from the Windows store can be installed on machines running Windows 10 S.


The majority of Canon products that are compatible with Windows 10 have a basic driver that is already installed within Windows 10 S, however there is a selection of products that do not have this option available and as a result are not compatible with Windows 10 S. For more detailed information regarding Windows 10 S, please visit the Microsoft Windows 10 S page.


The products that are not compatible with Windows 10 S are listed below:


Affected Models

  • The following PIXMA products are not compatible with Windows 10 S: 

    PIXMA
    PIXMA G1400PIXMA G1500PIXMA G2400PIXMA G2500
    PIXMA iP1100PIXMA iP1180PIXMA iP3600PIXMA iX4000
    PIXMA iX5000PIXMA MX7600PIXMA PRO-1000

  • The following i-SENSYS products are not compatible with Windows 10 S: 

    i-SENSYS LBP Series
    i-SENSYS LBP151dwi-SENSYS LBP251dwi-SENSYS LBP252dwi-SENSYS LBP253x
    i-SENSYS LBP6030i-SENSYS LBP6030Bi-SENSYS LBP6030wi-SENSYS LBP6230dw
    i-SENSYS LBP7100Cni-SENSYS LBP7110Cw


    i-SENSYS MF Series
    i-SENSYS MF211i-SENSYS MF212wi-SENSYS MF226dni-SENSYS MF229dw
    i-SENSYS MF231i-SENSYS MF232wi-SENSYS MF237wi-SENSYS MF244dw
    i-SENSYS MF247dwi-SENSYS MF249dwi-SENSYS MF411dw

    i-SENSYS MF416dw

    i-SENSYS MF418xi-SENSYS MF512xi-SENSYS MF515x

    i-SENSYS MF623Cn

    i-SENSYS MF628Cwi-SENSYS MF724Cdwi-SENSYS MF728Cdwi-SENSYS MF729Cx
    i-SENSYS MF3010i-SENSYS MF8230Cni-SENSYS MF8280Cwi-SENSYS MF8540Cdn
    i-SENSYS MF8550Cdni-SENSYS MF8580Cdn




    i-SENSYS FAX 
    i-SENSYS FAX-L100i-SENSYS FAX-L150i-SENSYS FAX-L170i-SENSYS FAX-L250

  • The following imageRUNNER products are not compatible with Windows 10 S: 

    imageRUNNER
    imageRUNNER 1435imageRUNNER 1435iimageRUNNER 1435iFimageRUNNER 1435P
    imageRUNNER 2204imageRUNNER 2204FimageRUNNER 2204NimageRUNNER C1225
    imageRUNNER C1225iFimageRUNNER C1325iFimageRUNNER C1335iFimageRUNNER C1335iFC

  • All imagePROGRAF (large format printers) products are not compatible with Windows 10 S.

Linux Compatibility

PIXMA Printers and All-In-Ones, Scanners, i-SENSYS Laser Printers and All-In-Ones, Laser Fax Machines & Personal Copiers


Canon currently only provides support for PIXMA products and the Linux operating system by providing basic drivers in a limited amount of languages.


These basic drivers may not encompass the full range of functionalities for all printer and all-in-one products but they will allow basic printing and scanning operation.


Linux drivers are not supplied as part of Canon’s installation CD-ROM and these are instead made available via our support area. Please select your product and filter the results based on language and operating system.


Canon does not offer specific after care support for Linux related issues beyond the provision of the initial drivers.