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These video FAQ's provide detailed, step by step instructions which are specific to your product and have been created to guide you through the most common setup tasks required to prepare your PIXMA product. There are also some helpful troubleshooting videos which guide you through some of the most common printing problems you may encounter when using your product.
Please find links below to a selection of videos that will assist with the initial set up of your printer including removing all packaging and installing the ink cartridges and paper.
Removing the protective material (TS9500 series)
Turning on the power (TS9500 series)
Installing the ink tanks (TS9500 series)
Replacing the ink tank (TS9500 series)
Loading paper: for installation (TS9500 series)
Please find links below to a selection of videos that will assit when printingproblems occur such as faint or uneven colours or printing is missalinged.
Colors are uneven or printing is faint (TS9500 series)
Printing is misaligned (TS9500 series)
Please find links below to a selection of videos that will assist with removing paper jams from your printer.
Removing jammed paper: paper output slot (TS9500 series)
Removing jammed paper: rear tray (TS9500 series)
Removing jammed paper: inside printer (TS9500 series)
Removing jammed paper: inside rear cover (TS9500 series)
Loading paper: rear tray (TS9500 series)
Loading paper: cassette (TS9500 series)
Please find links below to a selection of videos that will assist with setting up the wireless network connection between your printer and a computer or Smartphone/tablet
Connecting the printer and a computer (Windows) (TS9500 series)
Connecting the printer and a computer (macOS) (TS9500 series)
Enabling printing from a smartphone (iOS) (TS9500 series)
Enabling printing from a smartphone (Android) (TS9500 series)
Please find links below to a selection of videos that will assist with the disc label printing functionality/tablet
Disc label printing: from PC (Windows) (TS9500 series)
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Register your product and manage your Canon ID account
Locate a repair centre and find other useful information regarding our repair process