3-YEAR WARRANTY*

Upon having successfully registered online for a Canon warranty offer, you will be sent by email a confirmation of your application containing both your reference number and personalized log-in details for a website on which you can check the status of your claim. If you have registered any incorrect information, this will reflect on that site and you will also be sent an email informing you of the information still required. The quickest way for to provide us with any missing information is by logging in to that website and updating your details.

Please note! Your file should not be larger than 4 MB. You can only upload JPG, TIF and PDF.

Exclusions are detailed in the Terms and Conditions. In summary, the exclusions include the following:

• Non-promotional products. See here for a full list of eligible products
• Product purchased outside of promotional territory
• Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” products)

This refers to how you originally purchased the product.

To locate the serial number, visit the link 'Where to find serial number' here and it will show you where it is for your product[s]. Please DO NOT confuse the serial number with the EAN/Barcode. The photo below represents the EAN/Barcode, which usually resides on the side of the product box, this is NOT the product serial number that you are required to submit to validate your claim. The serial number is located on the body of the product itself, to help you find your serial number please consult our guide here.

Please note the login is case sensitive so please ensure you type it in exactly (with upper/lower case).

For the following issues when trying to register on-line:

• I’ve been trying to register for some time and it won’t let me
• I keep getting a ‘not authorised’ message
• I’ve tried resubmitting the form but it won’t work.

In MOST instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. it’s not a fault with the website. You will need to consult the manufacturer of the product you are using for advice in these instances.

If the above frequently asked questions have not answered your query, you can email us on the email address below:
techsupport@canon-me.com

If you are unable to register through the online registration form, please contact Canon customer support via email on techsupport@canon-me.com

Return To Base:
If a product develops a manufacturing fault during the warranty period, then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorized technicians. Your product will be returned to you when the repair is complete.

Onsite:
If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways: On-Site Repair (via technician) On-Site Exchange (via courier)

For further information regarding the different Warranty Services and for full Warranty terms and conditions please click here.

Once your claim is validated, if you need to obtain extended and/or upgraded warranty services provided via this offer, please contact Canon Support here.

1. Provide the full device/printer model name and serial number*;
2. Confirm the Operating system installed on your computer – if applicable ;
3. Confirm your contact details, address of the device/printer and your E-mail address;
4. Provide proof of product purchase & activated promotional warranty offer, as per the email confirmation sent to you following online warranty registration(s);
5. Provide a clear fault description and carry out any diagnostics as advised;
6. Comply with any reasonable instructions from the Helpdesk to allow you to receive the warranty service.

* For help on where to find your serial number please use click here.